Text Alerts

Sign Up to Receive Text Message Notifications

Keep up-to-date with your library account activity on your mobile phone via text message. This service is provided by Shoutbomb. Please note that while the Library does not charge a fee to use the Shoutbomb service, your mobile phone service plan standard text messaging rates apply.

With the Shoutbomb text messaging service, you can use your mobile phone to:

Receive text notices about: holds that are available, items that are due in the next three days, overdue items, and fines that are added to your account. NOTE: settings for notifications are shared for all 200 RSA libraries and may not fully reflect your local library's policies.
Send a text to renew an item. If the item is eligible for renewal, your text message will renew it. If the item is not eligible for renewal, your text will not renew it. Result from all requests will be reported by text message.
Texts will be sent only when activity on your account triggers a message and will usually arrive around 9am.

What You Need

A mobile device capabile of sending text messages
The barcode number from your Library card (ten digits, no spaces: Dxxxxxxxxx)
The PIN for your library account. If you don't know your Pin, please contact your library.

How to sign up

You will complete the entire sign up process with text messages.

1. Open your Messaging app and create a new text message to 844-225-9458

2. Add the following to the message: SIGNUP+PatronBarcode+Pin

- Note: PatronBarcode is your library card # starting with D.

- Note: Pin is your password used to log into RSAcat.

- Example sign up message: SIGNUP+D08675309+1234

3. Send the message.

4. You may recieve one or more texts asking you to confirm your signup request.

5. Add 844-225-9458 to your contact list as Shoutbomb or Library Texts so you recognize the messages in the future.

Alternatively, you can just text SIGNUP to the number above and Shoutbomb will send additional texts for your card # and PIN to finish the signup process.

Questions?

If you have questions or problems with the service, you can e-mail the Shoutbomb support team at rsacat.support@shoutbomb.com .

Getting Started with Shoutbomb

Below are commands to help you get started using the Shoutbomb service.

Basic Keyword Commands

You can text these commands to rsacat@shoutbomb.com; follow any instructions that are texted back to you:
  - ADDCARD  Register an additional Library card for text messages on your phone.
  - - To save a few text messages you can text ADDCARD+NewCard#+NewCardPin  No spaces and include the + signs.
  - DROPCARD  Cancel text notices for a card added with ADDCARD.
  - - To save a few text messages you can text DROPCARD+Card#+CardPin  No spaces and include the + signs.
  - ZIPCODE #####  (Substitute your 5-digit zip code for #####.) Add your zip code to match your phone with your home library. For future features.
  - IOWEU  Returns information about your current fee amount. If you have multiple cards registered, you will receive information about each card.
  - TEST  Test your connection to Shoutbomb.
  - HELP  Get information about all Shoutbomb commands.
  - RESEND  Get the last message from Shoutbomb again.
  - SWITCHPHONE  Allows you to update your account with a new phone number or carrier.
- MYBOOKS  Sends a snapshot of the status of all your library items including outstanding holds.
  - QUIT  Delete your mobile device from the Shoutbomb notice service.
  - - To save a few text messages you can text QUIT+Card#+CardPin  No spaces and include the + signs.

Replying to Notices

Your account notices will prompt you to respond with optional commands, including:
  - HL  Get a list of holds that are ready for pickup. (Holds notice.)
  - RL  Get a list of items you can renew. (Courtesy notice.)
  - RA  Renew all eligible items. (Courtesy notice.)
  - OL  Get a list of overdue items. (Overdue notice.)

Message Settings

To view and change your Shoutbomb message settings, text these commands:
  - NOTICES  See your current on/off status for each type of notice. Do this first!
  - HOLDS  Toggles your holds notices off/on.
  - RENEW  Toggles your courtesy notices (about items that are due soon) off/on.
  - OVERDUE  Toggles your overdue notices off/on.
  - FEES  Toggles your notices about fines and fees off/on.